Returns and Exchanges

The goods on this website are sold by Nature’s Sunshine Europe Sp. z o.o. (Warsaw, Poland); we, NSP Club, assist with processing returns. Full terms and conditions can be found at ‘Order Terms’, sections 6–8.

Right to withdraw from the contract (14 days)

You have the right to withdraw from the contract within 14 calendar days of receiving the parcel (if the goods were delivered in separate parcels, then from the date of receipt of the last parcel), without giving any reason. It is sufficient to notify the seller of this before the deadline expires — biuro@nsppolska.pl, +48 22 311 21 00 — or us: via the ‘Contact’ form on the website or by email to europe@nspclub.org; we will confirm receipt by email and forward your request to the seller. A sample withdrawal form is attached to ‘Order Terms’.

Items that cannot be returned

Food supplements and cosmetics are supplied sealed — with a membrane under the lid, a protective film or another seal on the product packaging itself. If this seal has been broken after delivery, the goods cannot be returned under the right of withdrawal — for reasons of health and hygiene. Opening the parcel or box does not affect this. Items with an intact seal may be returned within 14 days in accordance with the rules set out in Section 6 at ‘Order Terms’. Your rights in the event of a defect remain unaffected in all cases.

How to return goods

Please send the goods to the seller in Warsaw no later than 14 days from the date of your notice of withdrawal — to the address we will provide together with our acknowledgement of receipt of your notice. It is sufficient to send them before the deadline expires; no separate authorisation for the return is required.

Refunds

The seller will refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal — by the same method you used to pay, or, if you paid in cash on delivery, — to the bank account you specify. There is no charge for the refund. The seller may withhold the refund until they have received the goods back or confirmation that they have been dispatched — whichever occurs first.

Return postage

If you withdraw from the contract without giving any reason, you must bear the direct costs of returning the goods. If the goods arrived damaged or were not what you ordered, the seller will pay for the return postage.

If the goods arrived damaged or were not what you ordered

Please contact us via the ‘Returns’ form or at europe@nspclub.org, stating your order number, what exactly is wrong, and, if possible, attaching a photograph. We will confirm receipt by email; a substantive reply will be provided within 14 days. Your rights under the statutory guarantee of conformity (at least 2 years; in Spain and Portugal – 3 years) are set out at ‘Order Terms’, section 7.